Disneyland guests still frustrated with updated Disability Access Service program

KTLA — Changes to Disneyland’s Disability Access Service program, or DAS, haven’t been a magical experience for all guests.

The Anaheim theme park resort rolled out changes to the popular program in June to address misuse, which resulted in longer attraction queues and backed-up Genie+ lanes, currently known as Lightning Lane Multi-Pass, for guests.

To help determine an individual’s eligibility for DAS, Disney requires guests to speak to a cast member about their difficulty waiting in long lines.

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Rose Keiser, a long-time DAS user who was diagnosed with multiple sclerosis, has described the updated DAS questioning procedure as “invasive.”…

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