UPS recently announced they were shutting down a customer service center in Indiana, and now we have the real reason why.
Major changes are coming to the United Parcel Service (UPS) as the company looks to overhaul its entire network. In addition to a major shift to automated distribution centers, the company has confirmed they will also be closing additional customer centers across the U.S. One of those centers is located at 19 N Commercial Park Dr. in Washington, Indiana.
UPS to Close Southern Indiana Customer Center
We recently reported that the aforementioned customer center would be closing as of November 17, 2024. The sign pictured above was posted at the location, providing information on how local residents can utilize UPS in the future without the customer center. Many, including myself, were wondering if this closure was related to the company’s ongoing “Network of the Future” initiative, which aims to reduce its labor force by about $3 billion by 2028.
UPS Responds to Customer Center Closure in Indiana
Motivated by this curiosity, I reached out to the company for clarity. On October 17, 2024, UPS responded to my inquiry and provided the real reason behind the closure. As you may have already guessed, the move is related to UPS’s company improvement plans.
“We are closing select UPS Customer Centers to better align with our customers’ preferences for more convenient and easily accessible drop-off options,” said the UPS spokesperson. “We will continue our high standard of customer service through a wide range of resources available to our customers, including UPS Drop Boxes, 10,000 full-service retail shipping locations such as The UPS Store and Staples, as well as UPS Authorized Shipping Outlets and Providers for shipping packages.”…