The Arkansas Department of Labor and Licensing (ADLL) has taken a significant step towards modernizing its operations by selecting Tyler Technologies’ Augmented Field Operations solution. This innovative platform aims to revolutionize inspection processes across eleven state agencies, promising increased efficiency and cost savings. The decision marks a continuation of ADLL’s commitment to digital transformation and builds upon its successful implementation of Tyler’s Regulatory Licensing and Permitting System.
Streamlining inspections with cutting-edge technology
Tyler Technologies’ Augmented Field Operations platform is set to provide ADLL with a comprehensive enterprise view of all inspections across eleven agencies. This centralized approach will address longstanding challenges related to inspection scheduling, route planning, and redundant data entry. By leveraging artificial intelligence (AI) tools and automation, the solution promises to enable inspectors to work more efficiently and help the department reduce travel costs through optimized scheduling and routing.
Daryl Bassett, secretary of the Arkansas Department of Labor and Licensing, expressed enthusiasm for the new system, stating, “With the help of Tyler’s Augmented Field Operations, we’ll soon be able to conduct more inspections across Arkansas in less time through automations and integration with our licensing system.” This integration is expected to accelerate the department’s transformation efforts and eliminate labor-intensive processes while significantly enhancing inspector efficiency, data access, and overall user experience.
The implementation of Tyler’s solution in the cloud, powered by Amazon Web Services (AWS), will provide ADLL with enhanced security and reliability. This cloud-based approach aligns with modern best practices for government agencies seeking to improve their technological infrastructure.
Key benefits and capabilities of the new platform
The adoption of Tyler’s Augmented Field Operations is expected to bring several notable improvements to ADLL’s operations. These include :
- Increased operational efficiencies for both field users and administrative staff
- Data-rich visualizations to empower leadership in decision-making
- Improved trend identification and prioritization of field visits
- Enhanced accessibility and responsiveness to customer needs
- A user-friendly interface to promote system adoption and productivity
These capabilities are designed to address the specific needs of ADLL and its various agencies, ensuring a tailored solution that aligns with the department’s goals and objectives. The integration with the existing licensing and permitting solution is expected to create a seamless workflow, reducing redundancies and improving overall efficiency.
Arkansas : a leader in digital government transformation
ADLL’s selection of Tyler’s Augmented Field Operations platform is not an isolated decision but part of a broader strategy to embrace digital transformation. The department has long been recognized as a pioneer in this area, beginning with its commitment to standardizing licensing processes across 21 licensing agencies using Tyler’s Regulatory Licensing and Permitting System…