‘How’s that my fault?’: Home warranty company refused to pay Utah man $3,000 he says was promised by its ‘miscommunicating’ AI chatbot to replace his faulty A/C unit — what are your rights?

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‘How’s that my fault?’: Home warranty company refused to pay Utah man $3,000 he says was promised by its ‘miscommunicating’ AI chatbot to replace his faulty A/C unit — what are your rights?

Like many homeowners, Robert Brown purchased a home warranty to protect his finances against problems that might occur on his property. Naturally, when his air conditioner broke, he contacted his warranty company to get it repaired.

A technician was dispatched and able to get the unit up and running again, but told Brown it was only a temporary fix. The Draper, Utah, homeowner realized he would need to get a replacement, so he contacted the warranty company again and pleaded his case.

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Brown went online and was connected to the warranty company’s chatbot, where he explained what had occurred…

Story continues

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