Hy-Vee is making some significant changes to their stores, specifically the checkout process, as confirmed by the supermarket on Monday, per multiple outlets.
In recent months, Hy-Vee has been reducing the presence of self-checkout stations at various stores. Some stores have eliminated them entirely. Some have converted the stations to express lanes with a limit of a dozen items or less. From the way Hy-Vee spokesperson Tina Potthoff spoke, it sounds like this could become a dominant trend amongst all Hy-Vee locations in due time.
Potthoff stated that this move is one tied to prioritizing a better “customer experience:”…