A State 911 Advisory Board member said he was blindsided by serious public safety concerns regarding California’s Next Generation 911 project recently exposed in an NBC Bay Area investigation, noting the board has largely been kept in the dark about the extent of those issues by the state and its contractors.
Martinez Police Chief Andrew White says the problems dispatchers are facing on the ground while using the new system, which has yet to be rolled out across the entire state, aren’t being reported to people like him, those tasked with monitoring and advising on of the state’s massive 911 system overhaul.
“You’re going to experience certain issues,” White said. “But the scope and intensity of those issues, I think, was certainly surprising for me.”…