New York City’s migrant influx over the last two years has been accompanied by another surge — this time in the number of consumer complaints alleging fraud, shoddy work and other wrongful conduct by immigration services providers.
No single source compiles data on complaints, but multiple collecting institutions report upticks.
Complaints to the statewide Office of New Americans immigration hotline more than doubled over the last year, from 21 in 2023 to 58 thus far in 2024, according to Liz Markuci, director of hotline services at Catholic Charities in New York, which runs the state hotline…