System glitch causes hours-long wait times at a driver’s license office in Garland, customers say

GARLAND, Texas — To feel so close yet so far can be irritating. That’s how some customers felt, Tuesday morning, at the Department of Public Safety office in Garland.

“It’s definitely an inconvenience for me,” said Kiara Smith, a customer waiting to get a new driver’s license.

“Really, I’m frustrated,” said Holly Benge Bernal, who was waiting to change her address…

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