Action Plumbing accused of deceiving customers, especially the elderly

When the air conditioner died in the middle of summer at Ryan Gebhardt’s house in Lehi, he turned to Action Plumbing, Heating, Air and Electrical.

“And I asked them to install a heat pump just because they’re more efficient,” Gebhardt explained. “They just said, ‘OK, this is what you’re going to get. This is what your home needs. You need to you a 3-1/2-ton heat pump.’”

Despite the name, heat pumps are supposed to cool a house. Gebhardt says his couldn’t keep up with the triple-digit temperatures…

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