Multiple Hertz customers, including the mayor of Denver, Colorado, attempting to pick up rental cars simply chose cars with keys in them, driving away after arriving at an unmanned rental counter at the Syracuse Regional Airport in New York.
On July 20, over 20 customers arriving at Syracuse Regional Airport went to the airport’s Hertz counter in order to obtain rental cars. One of these customers was Denver mayor Mike Johnston. However, they found the counter severely understaffed. Staff left the counter unmanned at 7:13 p.m. It was staffed again from 8:25 to 8:41 p.m., and then once again empty, remaining so until 6:57 a.m.
According to airport officials, the Hertz location was supposed to be open until 1:28 a.m., reported CBS News…