RICHMOND, Va. — Jason Roop, who owns a marketing and public relations business in Richmond, had an experience at Richmond City Hall that he said wasn’t very comforting.
In June, he visited the finance department to resolve an issue with his tax bill. While there, he happened to find out that the city owed him hundreds of dollars.
“The person I was working with said, ‘Oh, would you like us to just pull that from your credit?’ And I said, ‘What do you mean my credit?’ She says, ‘Well, you have a $600-some credit on your account.’ And that blew me away a little bit,” Roop said…