WASHINGTON — The DC Council held the second of three oversight hearings focused on the city’s 911 call center Wednesday. The hearings come the heels of public concerns over delays in emergency response times and first responders being dispatched to wrong addresses.
The hearing hosted by the Committee on the Judiciary and Public Safety, chaired by Ward 2 Councilmember Brooke Pinto, focused on the staffing shortage at the Office of Unified Communications (OUC).
For the first time, call takers and dispatchers at OUC shared with the DC Council how staffing is impacting their day-to-day operations at the agency…