KS Dept. of Labor prepares to pause unemployment call center, website for IT upgrade

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The Kansas unemployment call center and benefits web site will shut down for a week while the state changes over to updated IT systems.

TOPEKA, Kan. (WIBW) – Access to the state’s unemployment call center and benefits web site is about to shut down for a week.

The Kansas Dept. of Labor is installing upgrades to the IT systems used to process unemployment insurance claims.

The current mainframe system dates back to the 1970s, and was blamed for the failures and security breaches that occurred during the pandemic…

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