Have you ever been stuck on hold for so long that you ended the phone call? Popular telephone company and internet service provider CenturyLink Communications, LLC (CenturyLink) is being fined again but this time for holding up customers and failing to show documents.
The Washington Utilities and Transportation Commission (UTC) announced, via a news release, CenturyLink was fined more than $130,000 Friday for “excessive wait times to reach a live customer service representative and not providing required documentation to the commission.”
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