OLYMPIA—Governor Bob Ferguson announced January 22 the appointment of former journalist Jesse Jones as director of Results Washington, the agency responsible for making government work better for Washingtonians. Results Washington helps state agencies improve performance by establishing measurable goals, collecting performance data and conducting regular public performance reviews.
In his inaugural address last week, Ferguson committed to improve customer service across state government. He said, “Few things frustrate me more than bureaucracy that creates delays, confusion, or extra hurdles when people and businesses need questions answered and results delivered. … Our mission must be to speed up government, improve customer service and center the people in every decision we make.”
To that end, Jones will refocus Results Washington on customer service, using its resources and expertise to help agencies deliver the highest level of service and meeting the needs of Washingtonians.
Jones, an award-winning consumer investigative reporter, is nationally recognized for results-driven journalism that sparked change at the local, state and federal levels for more than three decades. His reports on curbing ticket bots, campaigning for free credit freezes and exposing real estate companies that locked homeowners into decades-long sales contracts helped change Washington state law…