911 operators ask too many questions. 911 operators are indifferent. 911 operators just need to send help now.
Those are some of the misconceptions people have about dispatchers who respond to emergency calls, according to Gwinnett County Communications Training Coordinator Magdala Prophete.
“I think some people still have in their minds that this is a secretarial position, and it’s not,” said Prophete, who has worked as an operator for 13 years. “We don’t just take down your data and hang up the phone. We have delivered babies, given CPR instructions and brought people back to life before paramedics arrive on scene.”…