This past October, Hannah White endured a heart-wrenching race against time that ended with the kind of compassion and humanity that restores your faith in people—and airlines, believe it or not.
Hannah’s mom, Kathleen Nelson, was in critical condition due to undiagnosed pneumonia that had escalated into septic shock. Doctors weren’t sure how much time she had left, so Hannah booked a flight to North Dakota, desperate to get there and say goodbye. But flight schedules weren’t on her side, and a technical delay on her Delta flight from Dallas threatened to derail the whole thing.
That’s when Delta’s crew stepped up in a big way. When Hannah shared her situation with flight attendant Eva Ortiz, it sparked a chain reaction of kindness! Ortiz informed the pilot, Captain Keith Napolitano, who personally called Delta dispatchers to see if they could hold her connecting flight in Minneapolis. Against all odds, they actually did it!
As the plane landed, passengers and crew sprang into action. One guy gave up his seat to help her exit quickly, while others mapped out the fastest route to her next gate. Overcome with emotion, Hannah sprinted through the terminal, making her connection just in time.
Thanks to this incredible team effort, Hannah made it to North Dakota and had one more precious day with her mother before she passed. She later shared her gratitude on TikTok, where her story went viral, touching millions…