“Excessive” call wait times and disclosure violations led to $133,000 in fines for CenturyLink, according to the Washington Utilities and Transportation Commission.
CenturyLink, also branded as Lumen Technologies or Lumen, was dinged for nine violations of failing to connect customers to a live representative within 60 seconds of them asking to speak with someone, as required by state law.
The company is Washington’s largest local telephone company, as well as a major internet service provider…