In this episode, ISU alumnus Stuart Summers and Professor Karen Hartman discuss how crisis communication can shape both personal and professional growth. Stuart, who completed his Master’s in Communication in December 2024, shares insights from his thesis on a 2016 crisis that impacted ISU and Pocatello—a case study that has become a textbook example of crisis management. Karen, who served on Stuart’s thesis committee, reflects on the strategies and lessons from that challenging time and the importance of proactive communication.
Now the Chief Communications and Engagement Officer at RTD in Denver, Stuart leads a team of 120 professionals in one of the country’s largest transit systems…